Responsible Gaming
at ace7
At ace7, entertainment comes first — and that means keeping it safe. Gambling should be a fun, voluntary activity enjoyed within your means. This page outlines the practical tools, clear warning signs, and direct support channels we provide to every player in Bangladesh, so you stay in control at all times.
Tools to Keep You in Control
ace7 provides six free player-protection tools built directly into the platform. You can activate any of them by contacting our support team at [email protected] — no fees, no delays.
Deposit Limits
Set a maximum deposit amount for any daily, weekly, or monthly period. Once your chosen limit is reached, further deposits are blocked until the period resets. You can request a reduction in your limit at any time with immediate effect. Requests to increase a limit take 7 days to come into force, giving you time to reconsider.
Session Time Limits
Define how long a single gaming session can last before you are automatically logged out. You can also enable session time reminders — on-screen alerts that notify you at set intervals (for example, every 30 or 60 minutes) so you always know how long you have been playing. Time spent gaming can pass quickly; these reminders help you stay aware.
Cooling-Off Period
Request a temporary break from the platform lasting between 24 hours and 6 weeks. During a cooling-off period your account remains open but deposits and gameplay are suspended. You will still be able to withdraw any available balance. This tool is ideal when you feel you need a short pause without committing to a full self-exclusion.
Self-Exclusion
If you feel that gambling is no longer under your control, you can request a full self-exclusion from ace7 for a minimum period of 6 months, with options extending to 1 year, 2 years, or permanently. During self-exclusion, your account is locked, all marketing communications are stopped, and you will not be able to create a new account. This is our strongest player-protection tool.
Loss Limits
Set a ceiling on the total amount you are willing to lose over a defined period — daily, weekly, or monthly. Once you reach your loss limit, ace7 will automatically prevent you from placing further bets until the period renews. Like deposit limits, reductions take effect immediately while increases require a 7-day cooling period before they apply.
Reality Check Alerts
Enable periodic on-screen notifications that display your net session result — how much you have deposited, wagered, won, and lost during the current session. These reality check alerts appear at intervals you choose, from every 15 minutes to every 2 hours, so you always have an accurate and up-to-date picture of your gaming activity without having to navigate away from your game.
What Responsible Gaming Means at ace7
Responsible gaming is the principle that gambling should always be an enjoyable leisure activity — never a source of financial stress, emotional harm, or personal difficulty. At ace7, we take this principle seriously and embed it into every layer of the platform, from the account creation flow through to the withdrawal process.
We operate strictly as an adults-only platform. Every player must be at least 21 years of age to create an account and participate in any form of gambling on ace7. Age verification is conducted during the KYC process and any account found to belong to a person under 21 is closed immediately, with any funds returned.
Our responsible gaming philosophy rests on three pillars: prevention (giving players proactive tools before a problem develops), intervention (identifying and acting on behavioural warning signs), and support (connecting players who need help with the right resources quickly and without judgment).
Remember: Gambling is entertainment, not a way to earn money. Never chase losses, never gamble with money set aside for rent, food, or bills, and never gamble while under the influence of alcohol or when feeling stressed or emotional.
Healthy Gaming Habits
Set a Budget Before You Start
Decide in advance how much money — and time — you are comfortable spending. Treat this as the cost of entertainment, the same as a cinema ticket or a meal out. When your budget is spent, stop playing.
Play for Fun, Not to Recover Losses
Chasing losses is one of the most common patterns associated with problem gambling. If you find yourself increasing bets to win back what you have lost, that is a clear signal to stop and take a break.
Take Regular Breaks
Step away from the screen regularly. Use ace7's session time reminders or reality check alerts to prompt breaks every hour. Fatigue affects decision-making, and gambling while tired rarely leads to good outcomes.
Keep Gambling in Proportion
Gambling should occupy a small, defined portion of your leisure time. If you are spending more time or money on gambling than on other hobbies, social activities, or responsibilities, it may be time to reassess.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following behaviours are common warning signs. If you recognise three or more of these in yourself, we strongly encourage you to contact the ace7 support team or take a break using one of our player-protection tools.
Spending more than you can afford. Gambling with money needed for household expenses, bills, food, or debt repayment — rather than using only discretionary leisure funds.
Chasing losses. Returning to gambling soon after a loss specifically to try to win the money back, often with larger bets than usual.
Hiding gambling activity. Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Neglecting responsibilities. Missing work commitments, family obligations, or social engagements because of gambling activity or gambling-related stress.
Inability to stop. Feeling unable to walk away from a gambling session even when you intended to, or experiencing strong urges to gamble during daily life.
Borrowing money to gamble. Taking loans, using credit cards, or asking friends and family for money specifically to fund gambling activity.
Mood changes linked to gambling outcomes. Feeling anxious, irritable, or depressed after a loss, or experiencing temporary euphoria from a win that drives you to gamble again immediately.
Ask Yourself These Questions
If you answer "yes" to two or more of the following questions, it may be worth speaking to someone about your gambling habits. There is no shame in asking for help — the ace7 support team is here without judgment.
How to Seek Support
If gambling is causing you distress, the most important step is to reach out. Here is how ace7 can help, and what to do right now.
Email Support
Write to us at [email protected] with the subject line "Responsible Gaming Help". Our team will respond within 24 hours and walk you through your options, whether that is a cooling-off period, deposit limit, or full self-exclusion.
Request Self-Exclusion
Email us requesting a self-exclusion and specify your preferred duration — 6 months, 1 year, 2 years, or permanent. We will action your request within 24 hours and confirm via email once your account has been restricted.
Set Financial Limits
Contact support to set a deposit or loss limit on your account. Specify the amount and the period (daily / weekly / monthly) and we will configure it for you. Reductions are applied immediately; increases require a mandatory 7-day review period.
Talk to Someone
Sometimes the most helpful step is simply talking to someone you trust — a family member, a close friend, or a professional counsellor. ace7's support team can also provide a non-judgmental ear and practical next steps whenever you are ready to reach out.
Strictly 21+ Only — Age Verification is Mandatory
ace7 is an adults-only platform. No person under the age of 21 is permitted to create an account, place a bet, or engage with any real-money game on this platform. All accounts undergo identity and age verification as part of the KYC process. If you are a parent or guardian, we encourage you to use device-level parental control software to prevent minors from accessing online gambling sites. If you suspect that a person under 21 has opened or is using an ace7 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Enjoy ace7 Responsibly
Now that you know how to stay safe, explore what ace7 has to offer. Browse our games, check our FAQ for quick answers, or review our full Terms & Conditions. Play within your limits and enjoy every session.